Return and Withdrawal Policy – Bottled Alcoholic Beverages
Right of Withdrawal
In accordance with Articles L221-18 et seq. of the French Consumer Code, you have a period of 14 calendar days from receipt of your order to exercise your right of withdrawal, without having to justify your decision or pay any penalties.
How to exercise your right of withdrawal
You may exercise this right by sending us a clear statement by email to:
We will acknowledge receipt of your withdrawal request.
Bottles must be returned in their original condition, unopened, undamaged, and in their original packaging, within 14 days of notifying us of your decision.
Exceptions to the right of withdrawal
For health protection and hygiene reasons, the right of withdrawal does not apply to the following products:
– Opened bottles or bottles whose seal has been broken;
– Damaged bottles or bottles that are no longer fit for resale.
Return Conditions
– Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a non-compliant product.
– The refund will include the price of the returned product(s) and, where applicable, the initial shipping costs (standard rate only).
– Refunds will be issued using the same payment method as the original purchase, within a maximum of 14 days after receipt of the returned items or proof of shipment.
Damaged or Non-Compliant Products
If one or more bottles arrive broken, damaged, or do not match your order, please contact us upon receipt. We will cover the return costs and offer a replacement or full refund, in accordance with the legal guarantee of conformity.